Refund Policy

We want customers to feel confident ordering scalp and hair care products. If something is wrong with your order, contact us promptly so we can help.

Eligibility

Refunds or replacements may be considered for incorrect items, damaged goods, or orders that arrive in unusable condition. For hygiene reasons, opened products may not be eligible unless defective.

How to request help

Please reach out with your order number, a description of the issue, and supporting photos where relevant. This helps us resolve the request quickly.

Resolution timelines

Approved refunds are returned to the original payment method according to the payment provider’s processing schedule.

Non-returnable items

Gift cards, promotional items, and products marked final sale are generally not eligible for refund unless required by law.